Refunds and Cancellation
At Body Gold, we strive to give our customers the best shopping experience possible. We understand and appreciate that when you are purchasing our skincare products, you are actually investing. An investment for the self-care and to regain natural beauty. For this reason, we created a return and cancellation policy with the right balance of flexibility and suitability.
To Return A Product
We ensure that every customer gets the ordered product in an accurate condition. An opened or damaged product can not be sold. That is why we do not accept the return of the products once they are opened, used, or damaged. Read the complete return policy in detail to know more about it.
- Returns are accepted free of cost if the wrong product, wrong size, or expiry product is delivered to the customer. Hence, returns are possible in case of any mismatch of the ordered product from the delivered item.
- A return of a sold item is possible within 14 days from the date of purchase.
- No returns are accepted in case the customer does not like the ordered product. The product packaging and online description contain all the fundamental details that are required for selecting a product. Read the description carefully to know about the product.
- Return of a sold item is possible only if returned in a saleable condition. The product, once used or tested is not eligible for return. To try and to test an item; order the sample sized products.
- Returns are allowed in case of damaged product delivery. The company is responsible only till the customer receives the product. The damage of goods after the delivery is not eligible for the returns. In the case of damaged delivery of a product, we exchange the product.
- Damages due to neglect will not be covered under this policy.
- To return a product, please send an email to notify us of your intent to return the product or products. The postage will be charged as actual. The process of returning a product is simple. After the acceptance of the return application, one has to simply contact us and return the goods to our address.
For Cancellation of Order
We at Body Gold allow an easy cancellation policy for all our esteemed customers. Our products once ordered or packaged for delivery can not be repackaged or ordered by someone else. We apologize to our customers for the inconvenience caused by the "out of stock" item due to pre-orders. Keeping this in mind, we do not allow the cancellation of the ordered item, and no refunds are allowed on them.
- No refunds and cancellations are allowed once the order is successfully made through our website.
- However, the cancellation of the order can be made before the ordered item has been shipped. You can check this over the ordered item delivery status on the website or your shopping account.
- Cancellation charges will be charged to maintain the purchasing sincerity and genuine business on the website.
- The refund amount of the cancelled order will be processed within 2 or more days as per the prevailing policy and guidelines of the company.
- No cancellation is initiated for COD (Cash on Delivery) orders.
- The order once processed for delivery is not subject to cancellation in any case. The cancelled order will be a deal similar to a return of an ordered item. Wait for the delivery and follow the process of return and exchange.
- To know more about the cancellation policy, contact our helpline or email the customer care service of the company. Visit the website for contact and address related information.
Please note that we do not offer refunds on any sold, opened, used, or damaged product. To be eligible for a refund, you must follow certain conditions.
- The refund on the returned product is allowed only in the case of defective product delivery or in case of the wrong order delivery.
- The amount of refund depends on the running policy of the company. A refund is allowed on the products returned unused, in correct condition, and a resalable condition.
- File an application for return within 14 days of the purchase by writing to us at firstname.lastname@example.org
- No refunds will be allowed on used products, damaged or gift packs.
- The delivery charges, postage expenses, and other expenses are non-refundable.
- The company reserve the right to deny the refund or partially return, as a case of discretion.
- The refund amount will be credited to the same bank account (internet banking, credit card, debit card, etc.) used for the payment. Refunds will not be paid in cash.
We at Body Gold are always available to listen and hear our valuable customers. Read the terms and conditions related to the purchase and returns. The company policy guidelines keep on updating their exchanges and cancellation policies. In case of any issue or query, contact us at. All that you have to do is call us at the helpline number or drop an email at. We will gladly listen and address your query to come out with the best possible solution for it.